Privacy Policy - Tufnell Park Man And Van

This Privacy Policy explains how Tufnell Park Man And Van collects, uses, stores, shares, and protects personal data. It applies to all Tufnell Park Man And Van customers in the area, including individuals, households, and business clients who request quotes, book services, or otherwise interact with us. We are committed to handling personal data in a lawful, fair, and transparent way in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you acknowledge that your personal data will be processed as described in this policy.

1. Who We Are

Tufnell Park Man And Van provides moving, transport, delivery, loading, and related removal services. In delivering these services, we may need to process personal data about customers, their representatives, and, in some cases, third parties connected with a booking. We act as a data controller for the personal data we collect and decide how and why it is used.

2. Data We Collect

We only collect personal data that is relevant and necessary for providing our services and operating our business. The types of data we may collect include:

Identity details: name, title, and, where relevant, company name.
Contact details: phone number, email address, and service address.
Booking information: requested moving date, collection and delivery addresses, inventory details, access notes, and service preferences.
Payment information: payment status, transaction records, and limited billing details.
Communication records: emails, messages, notes from calls, complaint details, and customer service correspondence.
Service-related information: details needed to complete the job safely and efficiently, such as property access requirements, parking notes, or special handling instructions.
Technical data: basic website or device data, if you contact us through digital channels, such as IP address, browser type, and usage information.

We do not intentionally collect special category personal data unless it is strictly necessary and we have a lawful basis to do so. Special category data includes information such as health, race, religion, political opinion, or biometric data. If such information is accidentally disclosed to us, we will handle it carefully and only as needed for the relevant service or legal obligation.

3. How We Use Personal Data

We use personal data for the following purposes:

to provide quotations and manage bookings;
to plan and carry out moving and transport services;
to communicate with customers before, during, and after a job;
to process payments and maintain accounting records;
to deal with complaints, claims, or service issues;
to meet legal, tax, insurance, and regulatory obligations;
to improve our services, operations, and customer experience;
to prevent fraud, misuse, or unlawful activity;
to keep internal records and evidence of service delivery.

We only use your data where permitted by law and only for purposes that are compatible with the reason it was collected.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for processing personal data. Tufnell Park Man And Van relies on the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes taking booking details, arranging collections and deliveries, and completing the services you have requested.

Legal Obligation

We may process data where needed to comply with legal obligations, including tax, accounting, insurance, record-keeping, and responding to lawful requests from authorities.

Legitimate Interests

We may process personal data where it is necessary for our legitimate interests, provided those interests do not override your rights and freedoms. This may include business administration, service improvement, customer support, fraud prevention, and maintaining operational records.

Consent

In limited situations, we may rely on your consent, for example where you agree to receive optional marketing communications. Where consent is used, you may withdraw it at any time.

We do not rely on any unnecessary or excessive processing. We assess each purpose carefully and only process the minimum amount of data required.

5. Data Sharing and Processors

We may share personal data with trusted third parties who help us provide and support our services. These third parties act as processors when they process data on our instructions and are required to protect it under contractual and legal obligations.

Examples of processors and recipients may include:

Payment service providers who handle card or electronic transactions.
Accounting and bookkeeping providers who assist with financial administration and tax compliance.
IT and cloud storage providers who host systems, emails, or secure data storage.
Communication service providers who support messaging, invoicing, or customer correspondence.
Insurance providers and claims handlers where necessary for service-related incidents.
Legal, regulatory, or governmental bodies where disclosure is required by law.

We only share the minimum information needed for the relevant purpose. We do not sell personal data.

If data is transferred outside the UK, we will ensure appropriate safeguards are in place so that your personal data remains protected in line with UK data protection standards.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Retention periods depend on the type of data and the reason for keeping it.

Typical retention practices may include:

Booking and service records: retained for a reasonable period to manage service history, disputes, and business administration.
Financial and tax records: retained for the period required by applicable law.
Correspondence and complaint records: retained for as long as needed to resolve issues and maintain evidence of actions taken.
Marketing consent records: kept until you withdraw consent or we no longer need the record.

When personal data is no longer required, we will securely delete, anonymise, or destroy it.

7. Security of Your Data

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures may include access controls, secure storage, password protection, and limiting access to authorised personnel only.

While no system can be guaranteed as completely secure, we take reasonable and proportionate steps to protect the information we hold.

8. Your Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may apply depending on the circumstances and the legal basis for processing.

Right of access: you can ask for a copy of the personal data we hold about you.
Right to rectification: you can request correction of inaccurate or incomplete data.
Right to erasure: you can ask us to delete your data in certain situations.
Right to restriction: you can request that we limit how we use your data in certain cases.
Right to object: you can object to processing based on legitimate interests or direct marketing.
Right to data portability: you may request that certain data be provided in a structured, commonly used format.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office if you believe your data protection rights have been infringed.

9. Children’s Data

Our services are generally intended for adults. We do not knowingly collect personal data from children unless it is necessary in the context of a move or delivery arrangement and is provided by an adult customer or authorised representative. If we become aware that we have collected data unlawfully, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or the way we process data. Any updated version will apply from the date it is issued. We encourage customers to review this policy periodically so they remain informed about how we handle personal data.

11. Summary of Our Commitment

Tufnell Park Man And Van is committed to processing personal data lawfully, securely, and transparently. We collect only the information needed to deliver our services, rely on recognised lawful bases, use trusted processors under appropriate safeguards, and retain data only as long as necessary. We respect your rights and aim to handle all personal data responsibly for every customer in the area.