Privacy Policy

Tufnell Park Man and Van Privacy Policy

This Privacy Policy explains how Tufnell Park Man and Van collects, uses, stores and shares personal data relating to its customers. It applies to all Tufnell Park Man and Van customers in the Tufnell Park area and to anyone who contacts us to enquire about or use our services. We are committed to protecting your privacy and handling your personal data in a transparent and secure manner in accordance with the UK General Data Protection Regulation and relevant data protection laws.

Who We Are and Scope of This Policy

Tufnell Park Man and Van provides man and van, removals and related services to customers in and around the Tufnell Park area. For the purposes of data protection law, we act as the data controller for the personal data we collect about you in connection with providing our services. This Privacy Policy covers personal data we collect from individual customers, prospective customers, and any person acting on behalf of a customer in the Tufnell Park area.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and which services you use. The main categories of data we may collect are:

Identification and contact details, such as your name, postal address, service address, email address and any other contact details you choose to provide when contacting us or booking a service.

Booking and service information, such as details about your requested service, pick-up and drop-off locations, dates and times of moves, access details, item descriptions where necessary for logistics, and any special instructions you provide.

Communication records, such as information contained in email correspondence, messages, notes from phone calls and any feedback or complaints you submit to us.

Payment-related information, such as payment method details, partial payment card details where required for processing, billing address, invoices and transaction records. We do not store full payment card details where we use third-party payment processors.

Technical and usage information, such as basic information provided by your browser or device when you visit our website, including IP address, approximate geographic location, device type, browser type and version, and information about how you interact with our website where this is necessary for its operation, security or performance.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, through our website, by message or in person, when you request a quote, make a booking or use our services. We may also receive limited personal data from third parties where this is necessary to provide services, for example when a landlord, letting agent, business or other third party books our services on your behalf and provides your contact details and service information.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so. The main lawful bases we rely on are:

Contractual necessity: We process personal data to prepare quotes, respond to enquiries, take bookings, provide man and van and related services, manage payments, and handle customer service and complaints. This processing is necessary to enter into and perform our contract with you.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your rights and freedoms do not override those interests. These interests include managing our business operations, improving our services, maintaining accurate records, preventing fraud, ensuring the security of our systems and vehicles, and communicating with you about your bookings and similar services you have used.

Legal obligations: We process personal data where we are required to do so by law, such as for tax, accounting and record-keeping obligations, and to respond to lawful requests from public authorities.

Consent: In limited circumstances, we may rely on your consent, for example, where required for certain types of marketing communications. Where processing is based on consent, you have the right to withdraw your consent at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To respond to enquiries, provide quotations, and manage bookings and service arrangements.

To deliver our man and van and related services, including planning routes, scheduling staff, and carrying out moves and collections.

To communicate with you about your bookings, service updates, changes to our terms or this Privacy Policy, and other important information relating to your use of our services.

To process payments, issue invoices, manage refunds, and maintain accurate financial and transaction records.

To improve our services, manage our website, monitor usage trends and enhance customer experience.

To handle feedback, resolve complaints, manage disputes and enforce our contractual rights.

To comply with legal and regulatory obligations and cooperate with lawful requests from public authorities.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf or as separate controllers where appropriate. These may include:

Payment service providers that process payments securely on our behalf.

IT and hosting providers who support the operation, maintenance and security of our website, email systems and other business systems.

Customer management or booking system providers that help us manage enquiries, bookings and customer communication.

Professional advisers such as accountants or legal advisors where necessary for the management of our business and to obtain professional advice.

Public authorities, law enforcement agencies or regulators where we are legally required or permitted to do so.

Where we engage data processors, we ensure that they are subject to appropriate contractual obligations to process personal data only according to our instructions, to keep it secure and to comply with applicable data protection laws.

International Data Transfers

Where our service providers are located outside the United Kingdom or the European Economic Area, or where data may be accessed from such locations, we take steps to ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include standard contractual clauses approved by relevant authorities or other lawful transfer mechanisms in accordance with data protection law.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, to meet our legal obligations, and to resolve disputes or enforce our agreements. In practice, this usually means:

Contact, booking and service information will generally be retained for a period necessary to manage our relationship with you and to comply with tax and accounting requirements.

Payment and invoice records will be retained for the period required under tax and financial regulations.

Communication records will be retained for as long as necessary to deal with your enquiry, manage any ongoing matter, and for a reasonable period afterwards to address any follow-up issues.

At the end of the relevant retention period, we will either delete or anonymise your personal data so that it can no longer be associated with you.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include limiting access to personal data to those who need it for legitimate business purposes, using secure systems and password protection, and taking reasonable steps to protect our physical and digital environments. While we take reasonable care to protect your data, no transmission of information over the internet can be guaranteed as fully secure.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

The right of access: You have the right to request confirmation about whether we process your personal data and to receive a copy of the personal data we hold about you, subject to certain legal exemptions.

The right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

The right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and no other lawful basis applies.

The right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while we verify its accuracy or consider an objection you have raised.

The right to object: You have the right to object to our processing of your personal data where we are relying on legitimate interests as our lawful basis and you believe that your rights and interests outweigh our own.

The right to data portability: In certain circumstances, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to request that we transmit that data to another controller where technically feasible.

Where we rely on consent for processing, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the contact details made available on our website or in your booking documentation. We will respond to all valid requests within the time limits set by data protection law and may need to verify your identity before responding.

You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are unhappy with how we have handled your personal data. You can contact the relevant authority directly if you choose to do so.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in applicable law. Any updated version will be made available through our website or provided to you by other appropriate means. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.

Application to Tufnell Park Area Customers

This Privacy Policy applies to all customers and prospective customers of Tufnell Park Man and Van in the Tufnell Park area, including individuals booking directly and individuals whose details are provided by third parties when services are arranged on their behalf. By engaging with us, requesting a quote or using our services, you acknowledge that you have read and understood this Privacy Policy and that your personal data will be processed in accordance with it and with applicable data protection laws.