Terms and Conditions

Tufnell Park Man and Van Terms and Conditions

1. Introduction

These Terms and Conditions set out the basis on which Tufnell Park Man and Van provides man and van, household and office removals, transport and related services within the United Kingdom. By making a booking, using our services, or allowing us to undertake work for you, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

These terms apply to all customers, including private individuals, businesses, landlords, agents, and any person acting on behalf of another party. They are intended to be read together with any quotation, booking confirmation or written communication we provide.

2. Definitions

In these Terms and Conditions:

"We", "us" and "our" refer to Tufnell Park Man and Van, the provider of the removal and man and van services.

"You" and "your" refer to the customer who makes the booking or on whose behalf the booking is made, and any person present to supervise or receive the services.

"Services" means any man and van, removals, transport, loading, unloading, packing, furniture moving, or related work carried out by us.

"Booking" means a request for services that has been accepted by us, whether verbally or in writing.

"Goods" means the items, belongings, furniture, equipment, or any other property that we are instructed to move, handle, or transport.

3. Service Description and Scope

We provide man and van and removal services, including loading, transportation, unloading and, where agreed in advance, packing and basic disassembly or reassembly of certain items. Our service is generally provided within London and surrounding areas, but we may also undertake journeys to other locations in the UK as agreed at the time of booking.

Unless specifically agreed in writing, our services do not include plumbing, electrical work, specialist installation, structural alterations, lifting items through windows or over balconies, or the use of specialist lifting equipment. Any such work may only be undertaken if expressly agreed, risk-assessed, and appropriately charged.

We reserve the right to refuse to move any item that, in our reasonable opinion, is unsafe, illegal, excessively heavy, inadequately packed, infested, contaminated, or likely to cause damage or injury.

4. Booking Process

Bookings can be made by contacting us and providing details of the required service, including addresses, access information, approximate inventory, desired dates and times, and any special requirements. All bookings are subject to availability and are not confirmed until we have accepted the booking and provided a quotation or confirmation.

You are responsible for ensuring that all information you provide is accurate and complete. Any changes to the booking details, including dates, addresses, or the volume of goods, must be communicated to us as soon as reasonably possible. Changes may affect the quoted price and our ability to provide the service on the original date or time.

We may request a deposit or pre-payment to secure the booking. Where a deposit is required, the booking is not confirmed until the deposit has been received by us.

5. Quotations and Pricing

Quotations may be provided based on the information you supply, either as a fixed price or as an hourly rate. All quotations are given in good faith but are subject to revision if your requirements change or if we discover that the information provided was incomplete or inaccurate.

Our quotation or price will typically be based on factors such as the size of the vehicle, the number of staff required, the distance travelled, the estimated time, parking conditions, access at both properties, and any additional services such as packing or furniture assembly.

Unless stated otherwise, our prices do not include parking charges, congestion charges, tolls, ferry fees, storage, disposal charges, or fees imposed by building management. Such costs, if incurred, will be added to your final invoice.

We reserve the right to adjust our rates from time to time. The rate applicable to your booking will be the rate confirmed at the time your booking is accepted, subject to any revisions arising from changes in your requirements.

6. Payments and Charges

You agree to pay all charges for our services in accordance with the quotation and any additional fees incurred. Payment terms will be confirmed at the time of booking and may include payment in advance, payment on completion, or payment within a specified period for business customers.

We accept various forms of payment as advised at the time of booking. Cash payments, if accepted, must be made directly to our authorised staff and you should request a receipt where appropriate.

If the service is charged on an hourly basis, the chargeable time will usually begin from the scheduled arrival time or the time we arrive at the pick-up address, whichever is earlier, and will continue until the work is completed, including any unavoidable waiting time. Minimum charges and part-hour billing increments may apply.

If you fail to make payment when due, we may charge interest on the overdue amount at a reasonable commercial rate, suspend services, or retain goods until payment is made in full. We also reserve a lien over the goods transported or stored by us as security for unpaid charges.

7. Cancellations and Amendments

You may cancel or amend your booking by giving us notice. The amount of notice required and any applicable charges will depend on when you cancel relative to the scheduled service date.

If you cancel more than 72 hours before the scheduled start time, any deposit paid may be refundable at our discretion, less any reasonable administrative costs. If you cancel between 24 and 72 hours before the scheduled time, we may retain part or all of your deposit or charge a cancellation fee up to a defined proportion of the quoted price. If you cancel less than 24 hours before the scheduled start time, we reserve the right to charge up to the full quoted amount.

If we are unable to carry out the service because you fail to provide access, do not attend the property, or are otherwise not ready, this may be treated as a late cancellation and the same charges may apply.

We will make reasonable efforts to accommodate requests to change dates or times, but cannot guarantee availability. Changes made at short notice may be treated as a cancellation and rebooking, and may be subject to additional charges.

In the unlikely event that we need to cancel or significantly alter your booking due to circumstances beyond our control, such as extreme weather, vehicle breakdown, accident, illness, or legal restrictions, we will notify you as soon as reasonably possible and offer an alternative date or a refund of any sums paid for services not provided. We will not be liable for any consequential losses arising from such cancellation or alteration.

8. Customer Responsibilities

You are responsible for ensuring that:

The properties at both collection and delivery addresses are accessible, safe, and ready for work to be carried out. This includes ensuring that lifts, entry systems, and any necessary permissions from building management are arranged in advance.

Parking arrangements are in place or that you have informed us of any restrictions, bays, or permits required. Any fines, penalties or additional costs arising directly from your failure to arrange suitable parking may be charged to you.

Goods are adequately packed and protected, unless we have agreed to provide packing services. Fragile or special items should be clearly labelled and brought to our attention.

You or a nominated representative are present during loading and unloading to give instructions, answer questions, and check that all required items have been moved. If no one is present, we will not be liable for any items left behind or placed in the wrong location.

You do not ask our staff to undertake any activity that is unsafe, illegal, or outside the agreed scope of work.

9. Restrictions on Goods

We do not transport, and you must not present for removal or storage, any goods that are dangerous, illegal, explosive, highly flammable, perishable, environmentally hazardous, or otherwise unsuitable for transport in a standard vehicle. This includes but is not limited to gas cylinders, fuel, chemicals, paint, firearms, ammunition, illegal substances, or items that may attract pests.

We also do not accept liability for jewellery, cash, precious metals, bonds, securities, important documents, or similar high-value small items, and we strongly advise that you carry such items personally.

If we discover prohibited items or are reasonably suspicious that goods are illegal or unsafe, we may refuse to move them, return them to you, or contact the relevant authorities, and we may terminate the service without liability.

10. Liability and Insurance

We will exercise reasonable care and skill in providing our services. However, our liability to you is subject to the limitations set out in this section.

We are not liable for loss or damage arising from your failure to adequately pack, protect, or label items, or from normal wear and tear, inherent defects, pre-existing damage, or the nature of the goods themselves. We are also not liable for damage to furniture or items that require disassembly or reassembly unless we have agreed in writing to provide that specific service and you have given us appropriate instructions and information.

We are not liable for loss or damage caused by your instructions, by third parties, by events outside our reasonable control, or by inaccessible, hazardous, or unsuitable premises. If we are asked to move items through tight spaces, over obstacles, or in circumstances where damage is reasonably foreseeable, we may decline or ask you to sign a disclaimer. If you insist that we proceed against our advice, we may not accept liability for any resulting damage.

Our total liability for any loss of or damage to goods, or for any other claim arising out of the services, whether in contract, tort, or otherwise, shall be limited to a reasonable amount having regard to the value of the goods and the price paid for the services, subject to any applicable insurance cover we hold at the time. Specific details of any cover can be provided on request.

We are not liable for indirect or consequential loss, such as loss of profit, loss of income, loss of enjoyment, or any costs arising from delays, missed appointments, or cancellation fees with third parties.

11. Delays and Access Issues

We will make reasonable efforts to arrive at the agreed time, but times are estimates and may be affected by traffic, weather, accidents, or other factors beyond our control. We are not liable for delays beyond our reasonable control.

If we encounter delays on-site due to factors such as lack of access, waiting for keys, absence of the customer, or incomplete packing, we may charge for waiting time at our applicable hourly rate. If the delay makes it impossible to complete the job within the allocated time, we may need to rebook part of the work for another date, which may incur additional charges.

12. Waste, Disposal and Environmental Regulations

We operate in accordance with applicable UK waste and environmental regulations. We are not a general rubbish clearance service unless this has been specifically agreed as part of your booking and priced accordingly.

We will not remove or dispose of household or commercial waste, construction waste, or hazardous materials without prior agreement. Where disposal services are agreed, you confirm that you have the right to dispose of the items and that they do not contain hazardous substances beyond those disclosed to us.

Any waste collection or disposal we undertake will be carried out in line with relevant regulations, and may involve additional fees for tipping, recycling, or specialist handling. Fly-tipping or illegal disposal is strictly prohibited and we will not agree to any request that breaches environmental rules.

You agree not to place prohibited, hazardous or inappropriate waste in any items being transported for disposal by us. If we incur costs, penalties or claims as a result of your breach of waste regulations, you will be responsible for reimbursing us.

13. Complaints and Claims

If you have a complaint or become aware of any loss or damage, you must notify us as soon as reasonably possible, ideally on the day of the move or within a short period after completion of the work. This allows us to investigate promptly.

Any claim for loss or damage should be supported by evidence such as photographs, purchase receipts, or other documentation. You must give us a reasonable opportunity to inspect any alleged damage before repairs or disposal, except where urgent action is required for safety.

We will review complaints in good faith and respond within a reasonable timeframe. Our liability, if any, will be assessed in accordance with these Terms and Conditions and any applicable law.

14. Data Protection and Privacy

We collect and process personal data such as names, addresses, and contact details for the purposes of managing bookings, providing services, processing payments, and handling queries. We will only use your information in accordance with applicable data protection laws and for legitimate business purposes.

We take reasonable measures to protect your personal data from unauthorised access or disclosure. We may share your information with trusted third parties where necessary to provide the service, comply with legal obligations, or protect our rights, but we do not sell your data to third parties.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, that provision shall be severed and the remaining provisions shall remain in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise shall preclude any further exercise.

These Terms and Conditions, together with any quotation or written agreement between us, constitute the entire agreement between you and us relating to the services and supersede any prior discussions or representations.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your service, unless we agree otherwise in writing.